How African users can Complete Enhanced Due Diligence (EDD) on Bitget

If you’re a Bitget user in Africa and your account prompts you to complete Enhanced Due Diligence (EDD), don’t panic, this is a standard compliance step for higher-risk profiles, larger activity, or certain account behaviors. EDD is simply an extra verification layer where you provide deeper information and documents about your proof of address, source of funds, and source of wealth, so your account can keep running smoothly.

TL;DR

● EDD is an additional verification process for higher-risk users/transactions/Specific account features.

● You’ll complete it inside the Bitget mobile app under Identity Verification.

● You’ll upload: Proof of Address (dated within 3 months) + documents for Source of Funds + Source of Wealth.

● Review typically takes 1–2 business days, and you’ll get an email update if approved or if more info is needed.

● If you don’t submit EDD on time, some account features (like trading Forex, Tradfi products) may be temporarily restricted until EDD is completed.

What is Enhanced Due Diligence (EDD)?

Enhanced Due Diligence (EDD) is an additional verification process required for higher-risk users, transactions, or account activities. It involves providing more detailed information and supporting documents to verify the legitimacy of your funds, source of wealth, and transaction behavior.

Why this matters for users in Africa:

As crypto adoption grows across Africa, exchanges are expected to meet AML/CTF standards. Completing EDD helps keep your account secure and reduces friction on deposits, withdrawals, and higher-volume activity.

How to complete EDD on Bitget Mobile App (Step-by-step)

Step 1: Open Identity Verification and start EDD

1. Log in to your Bitget account and tap your profile avatar (top-left).

2. Select Identity Verification under Profile.

3. Tap "Verify" to begin the due diligence process.

Step 2: Upload Proof of Address (POA)

1. Tap "Next" to begin proof of address verification.

2. Select your country of residence from the dropdown.

3. Upload proof of address document dated within 3 months. Examples include:

● Utility bills i.e rent receipts

● Bank statements [Ensure they clearly show your address and name]

● Credit card statements

● Tax returns

● Internet/cable/phone bills

● Council tax bills

● Government-issued residence proof (and similar)

4. Add any extra context in the Note field

5. Tap "Next".

Step 3: Upload Source of Funds

1. Select your main source of funds from the dropdown.

2. Upload supporting document(s) that prove your source of funds.

3. Add optional details in the Note field.

4. Tap "Next".

Step 4: Upload Source of Wealth and submit

1. Select your main source of wealth from the dropdown.

2. Upload supporting document(s) to prove your source of wealth.

3. Add any extra context in Note (optional).

4. Tap "Submit" to complete your EDD submission.

Step 5: Submit for review (what happens next)

After submitting:

● Your status changes to Under Review.

● You’ll receive an email notification once approved, or if more info is required.

● Processing typically takes 1–2 business days if everything is clear and complete.

Step 6: Check status, fix rejections, and resubmit (if needed)

You can check status anytime in the Bitget app via Identity Verification. If additional docs/info are required, Bitget returns the application with the rejection reasons highlighted, and also sends a notification to your registered email with details.

File formats, size limits, and document language

Supported file formats + max size

● Supported formats: JPG, PNG, PDF

● If any file exceeds 20MB, split it into smaller files and upload separately.

Do documents need to be in English?

Bitget accepts documents in other languages as long as key info is clear and readable. Certified translation isn’t necessary unless specifically requested in exceptional cases.

Can you redact sensitive information?

You may mask irrelevant sensitive data, but key details (name, address, account number, issuer, and relevant transaction records) must remain visible. Excessive redaction may cause rejection.

Are screenshots allowed?

Screenshots may be accepted only if all required details are clearly visible.

FAQs (Africa)

1. What is EDD?An additional level of due diligence for higher-risk customers/transactions that collects more detailed information to verify legitimacy of funds and behavior.

2. Why do I need EDD?To comply with AML/CTF requirements and verify legitimacy of the funds used.

3. How long does review take?Typically 1–2 business days after submission if everything is clear and complete.

4. What if I don’t submit EDD on time?Some features (including trading) may be temporarily restricted until EDD is completed.

Most common EDD mistakes in Africa

● Proof of Address older than 3 months

● Blurry uploads / cropped corners

● Over-redaction hiding required fields

● Missing supporting docs for source of funds/wealth