fivn stock: Five9 (FIVN) Company and Stock Guide

A practical, up-to-date guide to fivn stock (Five9, Inc.) covering company history, products, technology, financials, stock performance, risks and recent news — with sources and investor resources.

2024-07-09 02:40:00

By Lily Wong

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4.7

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Five9, Inc. (FIVN)

Quick summary: This article explains fivn stock — the U.S. equity for Five9, Inc., a cloud contact-center software company traded on the Nasdaq under the ticker FIVN. You’ll get an overview of Five9’s business model, products, technology and partnerships, corporate history, stock-market data, financials, governance, risks, and recent news to help you locate authoritative sources and follow updates.

Introduction

The term "fivn stock" refers to Five9, Inc. shares traded on Nasdaq under the ticker FIVN. This guide covers what Five9 does (cloud contact-center software and AI-enabled agent tools), how it earns revenue, important corporate and market milestones, and where to find verified market data and filings. Readers will learn practical ways to monitor fivn stock performance, key metrics investors and analysts track, and recent events that have affected the company and share price.

As of 2026-01-26, according to Nasdaq, Five9 is publicly listed and widely covered by financial news services and sell-side analysts; market pages such as Yahoo Finance, MarketWatch, Finviz, Business Insider, CNN Markets and FinancialContent provide quotes, charts and filings referenced throughout this guide.

Company overview

Five9, Inc. is a U.S.-based provider of cloud contact-center software (Contact Center as a Service, CCaaS). Founded to modernize enterprise customer-service operations, Five9 delivers cloud-native solutions that route customer interactions across voice and digital channels and embed AI to improve agent productivity and customer outcomes.

Headquarters: San Ramon, California.
Industry focus: enterprise contact centers across industries (technology, financial services, healthcare, retail, travel, and B2B services).
Core mission: enable organizations to deliver better customer experiences using cloud, automation and AI.

As of 2026-01-26, according to Yahoo Finance and Nasdaq company profiles, Five9 continues to focus on expanding AI features and enterprise integrations to drive recurring revenue from large customers.

Business model and products

Five9’s business model centers on subscription-based SaaS revenue, supplemented by professional services, onboarding and implementation fees. Contractual arrangements are typically multi-year enterprise agreements with recurring licensing fees tied to seats, usage and service tiers.

Primary product lines and capabilities:

Virtual Contact Center (core CCaaS platform): cloud-native routing, telephony, and contact-center infrastructure delivered as-a-service.
Omnichannel routing: unified handling of voice, email, SMS, chat, social messaging and other digital channels.
Intelligent Virtual Agents (IVAs) and Conversational AI: AI-driven bots for self-service and pre-qualification.
Agent Assist and AI Summaries: real-time suggestions, transcript summaries and automated after-call notes to increase agent productivity.
Workflow automation and integrations: low-code/no-code workflow builders, CRM connectors and API integrations.
Workforce Engagement Management (WEM): scheduling, quality management, and performance analytics for contact-center staff.
AI Insights and Analytics: dashboards, speech analytics, sentiment analysis and trend detection.
Revenue Execution and AI Agents: features aimed at sales/collections teams to drive revenue via conversational automation.

Revenue mix and monetization:

Subscription/SaaS licensing: the majority of revenue, recognized ratably over contract terms.
Professional services: one-time implementation, consulting and training fees.
Usage-based add-ons: certain telephony or advanced feature usage may be billed separately.

Five9’s strategy emphasizes growing recurring revenues through enterprise seat expansion and upsells of AI modules and analytics.

Technology and partnerships

Technology approach:

Cloud-native CCaaS architecture designed for scalability and multi-tenant operations.
Heavy emphasis on AI/ML for conversational automation, agent assistance, and analytics.
Integration-first design with connectors to CRMs (e.g., major CRM platforms), telephony providers and third-party AI services.

Notable AI initiatives:

Company-branded AI features (described in vendor materials as part of a "Genius AI" or similar product packaging) that combine speech-to-text, natural-language understanding, and agent-assist workflows to reduce handle times and improve first-contact resolution.

Key partnerships and integrations:

As of 2025–2026, Five9 has publicly announced joint initiatives integrating enterprise AI stacks and cloud infrastructure partners to deliver enhanced CX AI solutions. For example, press coverage has described collaborations with cloud platform providers on enterprise CX AI offerings.

As of 2026-01-26, according to Business Insider and company press releases summarized in market pages, these partnerships are central to Five9’s effort to deliver packaged AI solutions to large customers.

Corporate history and milestones

Founding and early growth: Five9 was built to transition contact centers from legacy on-premises systems to cloud-delivered services.
IPO and Nasdaq listing: the company completed an initial public listing on Nasdaq under the ticker FIVN (refer to Nasdaq and SEC filings for exact IPO date and pricing details).
Product milestones: successive launches of omnichannel routing, IVAs, and agent-assist features; incorporation of speech analytics and workforce optimization tools.
Leadership changes: Five9 has seen leadership updates over time; refer to the company’s investor relations releases and 8-K filings for precise dates and executive bios.
Strategic partnerships and acquisitions: periodic acquisitions and partnerships to expand AI, analytics and vertical capabilities. Major partnership announcements have been publicized via press release channels and financial news outlets.
Capital allocation actions: Five9 has executed share-repurchase programs in the past; for example, company filings and press releases detail accelerated share-repurchase (ASR) actions when executed.

As of 2026-01-26, major milestones and historical items are recorded in SEC filings (10-K, 10-Q, 8-K) and summarized on market pages such as Nasdaq and Yahoo Finance.

Stock and market information

Listing details:

Ticker symbol: FIVN
Exchange: Nasdaq (U.S. equities)
Trading hours: regular U.S. market hours (typically 09:30–16:00 ET); pre-market and after-hours sessions also see trading activity via electronic venues.

As of 2026-01-26, according to Yahoo Finance and Nasdaq data, fivn stock is actively traded with institutional coverage and public quote pages offering real-time and delayed data feeds. Market pages provide live charts, 52-week ranges and volume metrics.

Price performance and historical ranges

52-week high/low: market pages (e.g., Yahoo Finance, MarketWatch) list the 52-week high and low prices for fivn stock; investors commonly monitor these figures to gauge recent volatility.
Volatility: fivn stock has experienced periods of elevated volatility tied to earnings releases, AI-product announcements, analyst revisions, and broader tech-sector moves.

As of 2026-01-26, according to MarketWatch and Finviz reporting, fivn stock’s 52-week range and recent price swings reflect sensitivity to execution on AI-product rollouts and enterprise customer metrics.

Recent market actions and corporate actions affecting stock

Recent items that have historically moved the share price include (examples of event types — confirm specific dates via company press releases and SEC filings):

Earnings results that beat or miss revenue/earnings expectations.
Analyst price-target changes and rating revisions.
Press releases announcing strategic partnerships or new AI product launches.
Share-repurchase programs and execution details (e.g., disclosure of an accelerated share repurchase program).
Executive leadership changes or the appointment of a new CEO/CFO.

As of 2026-01-26, according to Finviz and CNN Markets summaries, several analyst notes and partnership announcements have been reported that impacted short-term fivn stock price movements. For precise event dates and regulatory filings, consult the company’s investor relations archive and SEC filings.

Financial performance

Key financial metrics investors watch for fivn stock include revenue growth, gross margin, operating margin, GAAP and non-GAAP EPS, recurring revenue mix, cash position, and net debt.

Revenue trends: Five9’s growth historically reflects seat adoption, usage expansion and upsell of premium AI/analytics modules. Subscription revenue is the dominant recurring component.
Profitability: margins have fluctuated as the company invests in R&D, sales and marketing for product expansion and enterprise sales motions.
Cash and debt: balance sheet items, including cash, short-term investments and any outstanding debt, are reported in quarterly (10-Q) and annual (10-K) filings.

As of 2026-01-26, according to Yahoo Finance and company filings summarized on Nasdaq, Five9’s trailing revenue and profitability figures are available in the most recent quarterly report; investors should consult the latest 10-Q and earnings release for up-to-date numeric details.

Quarterly results and guidance

Quarterly earnings releases for Five9 often include year-over-year and sequential revenue comparisons, gross margin commentary, non-GAAP operating income, and guidance for the next quarter or full year.
Management guidance and commentary on customer deployments, churn, and average contract value materially influence investor sentiment.

As of 2026-01-26, according to company press releases and earnings summaries posted on MarketWatch and Yahoo Finance, recent quarters have highlighted AI product adoption as a growth driver, while also noting investments in platform development and sales capacity. For exact revenue, EPS and guidance numbers, refer to the company’s recent earnings release and 8-K filings.

Corporate governance and leadership

Executive leadership: Five9’s executive team typically includes a CEO, CFO, CTO/Head of Product and other senior leaders responsible for sales, marketing, engineering and customer success. Leadership bios and changes are disclosed in investor relations materials and 8-K filings.
Board of directors: the board composition, committee structure and any recent changes (new appointees or departures) are published in proxy statements and press releases.

As of 2026-01-26, according to Nasdaq and company filings, Five9’s governance disclosures are available through SEC filings and the investor relations section of the company site.

Analyst coverage and investor sentiment

Sell-side coverage: fivn stock is covered by a range of sell-side analysts who publish earnings estimates, price targets and ratings such as Buy/Hold/Sell. Consensus estimates and analyst sentiment are reported on major market-data sites.
Price targets and rating trends: analysts periodically revise targets based on quarterly results, competitive developments and macro conditions.
Ownership: filings and market-data pages report institutional ownership percentages and major holders. Institutional ownership and insider transaction disclosures can influence perceptions of stock support or pressure.

As of 2026-01-26, according to Finviz and Business Insider market pages, analyst coverage for fivn stock reflects mixed views that balance AI-driven growth opportunity against competitive pressures and execution risk.

Competition and market position

Primary competitors and comparable vendors in CCaaS, customer experience and contact-center automation include vendors that offer cloud contact-center platforms, workforce engagement tools, and conversational AI. Key competitive dynamics include product differentiation on AI capabilities, integration breadth, deployment scale, pricing and enterprise relationships.

Competitive advantages for Five9 can include:

Established enterprise customers and experience delivering cloud contact-center services at scale.
Investments in AI and agent-assist features that can reduce cost-per-contact and improve outcomes.
Broad integration ecosystem with CRM and analytics partners.

Challenges include intense competition from other CCaaS providers, pressure to continuously innovate on AI, and sales-cycle execution for large enterprise deals.

Risks and controversies

Principal risks investors typically consider for fivn stock:

Execution risk: the company must successfully convert product investments (notably AI features) into customer and revenue growth.
Competitive risk: aggressive competitors and consolidators in the CX/CCaaS market can pressure pricing and share.
Customer concentration: dependence on certain large customers or verticals can amplify churn impact.
Macro sensitivity: enterprise software spending can be influenced by overall business sentiment and IT budgets.
Regulatory and compliance risk: contact-center operations have data-privacy and regulatory considerations (e.g., voice-call recording, cross-border data flows) that the vendor must manage.

Litigation and controversies:

Any public lawsuits, class actions, or regulatory inquiries appear in SEC 8-K and 10-Q/10-K disclosures. As with any public company, review those filings and market reports for specific legal matters.

As of 2026-01-26, according to CNN Markets and SEC filings referenced on Nasdaq, there were no widely reported new material controversies; investors should verify up-to-date legal disclosures in the latest filings.

Investor information

Where to find authoritative data on fivn stock:

Real-time quotes and charts: Nasdaq quote page, Yahoo Finance, MarketWatch, and other major market-data providers publish quotes, charts, 52-week ranges, volume, and key ratios.
SEC filings: the company’s 10-K (annual report), 10-Q (quarterly reports), and 8-K (material events) provide audited financials, risk disclosures and event-specific details.
Investor relations: Five9’s investor relations materials publish earnings releases, slide decks, webcasts and contact information for institutional shareholders.
Analyst research: sell-side research reports and consensus estimates are summarized on market-data platforms.

If you use an exchange or brokerage for trading, consider checking the platform’s market-data tools. For users exploring trading and custody solutions related to equities and other assets, Bitget provides trading services and market features; consult Bitget’s platform for available products and onboarding guidance.

References

Below is a curated list of the primary market-data and news sources used to compile and verify the topics above. For the most current numeric data (prices, market cap, volume, 52-week range), consult these pages directly and the company’s SEC filings.

As of 2026-01-26, Nasdaq — FIVN real-time page (listing, quotes and company profile). Source: Nasdaq market pages.
As of 2026-01-26, Yahoo Finance — Five9, Inc. company profile and financials. Source: Yahoo Finance company pages and financials.
As of 2026-01-26, MarketWatch / BigCharts — FIVN quick chart and historical data. Source: MarketWatch market charts.
As of 2026-01-26, Finviz — FIVN news and summary (analyst notes and stock highlights). Source: Finviz markets coverage.
As of 2026-01-26, Business Insider / Markets Insider — FIVN corporate and market profile reporting. Source: Business Insider market pages.
As of 2026-01-26, CNN Markets — FIVN stock page and market headlines. Source: CNN Markets coverage.
As of 2026-01-26, FinancialContent / Markets — detailed quotes for Five9, Inc. Source: FinancialContent market data aggregation.
Company SEC filings (10-K, 10-Q, 8-K) and official press releases available via Five9 investor relations and the SEC EDGAR system.

Practical next steps and resources

To monitor fivn stock in real time, add the ticker FIVN to your watchlist on major market-data pages and in your broker’s platform.
Read the latest 10-Q and investor presentation after each quarterly earnings release to verify revenue, margin, guidance and commentary on AI adoption.
Track key metrics: subscription ARR or recurring revenue, churn/retention rates, average contract value, gross margin and free cash flow.
Follow press releases for partnership and product-announcement dates; these often precede analyst commentary and short-term price moves.

If you want a single platform to follow markets and access trading tools, consider Bitget for account setup, research tools and order execution. Always confirm the instruments and services available in your region and consult tax and legal advisors for region-specific rules.

Notes on scope, data and disclaimers

The phrase "fivn stock" in this article only refers to shares of Five9, Inc. (ticker FIVN) listed on the Nasdaq. This article does not cover other uses or meanings of the phrase.
The article summarizes publicly reported facts and market commentary as of the dates cited. For precise, up-to-the-minute market prices, trading volume and company numeric disclosures, consult the original sources listed in the References and the company’s SEC filings.
This guide is informational and neutral in tone; it does not constitute investment advice, a recommendation to buy or sell securities, or tax/legal advice.

Further exploration: review Five9’s latest 10-Q/10-K and investor presentations, follow market pages for real-time quotes, and consult Bitget for platform-specific trading tools and account setup. For direct company contact details, use the investor relations section on Five9’s corporate site.

The content above has been sourced from the internet and generated using AI. For high-quality content, please visit Bitget Academy.