freshworks stock: Company & Market Guide

Freshworks (FRSH) — Stock

freshworks stock refers to the publicly traded Class A ordinary shares of Freshworks Inc., listed on the Nasdaq under the ticker FRSH. This guide provides a comprehensive, investor‑oriented overview of Freshworks — its business, IPO and listing details, product suite, financial profile, market data and common investor considerations. Readers will learn where to find authoritative filings, how market participants track FRSH, and the primary risks and competitive landscape relevant to the company.

Company overview

Freshworks Inc. is a software-as-a-service (SaaS) company that develops customer‑experience (CX) and employee‑experience (EX) software. Founded in 2010 and headquartered in the San Mateo, California area, Freshworks provides cloud-based tools for support, sales, marketing and IT service teams. Its core product family includes Freshdesk, Freshservice, Freshsales, Freshmarketer (often referred to under the broader Freshworks suite), Freshteam and related modules. Freshworks targets both small and medium-sized businesses (SMBs) and enterprise customers through subscription licenses, tiered plans, and professional services.

History and corporate milestones

Key milestones in Freshworks’ corporate timeline are relevant for investors evaluating freshworks stock:

• 2010: Company founded (originally under the Freshdesk name) by entrepreneurs aiming to deliver simpler cloud customer support tools.
• Product launches: Over the following years, Freshworks expanded from its initial support ticketing product to a broader suite addressing sales (Freshsales), IT service management (Freshservice), HR (Freshteam), and marketing automation (Freshmarketer). The suite has evolved via internal development and selective acquisitions to broaden integrations and capabilities.
• Rebranding: The company expanded branding from Freshdesk to Freshworks to reflect the multi‑product platform approach.
• IPO / listing: Freshworks completed its public offering and listing on Nasdaq under the ticker FRSH (see IPO and listing details below for investor‑facing specifics).

For precise dates, acquisition names, and SEC‑filed transaction documents, investors should consult Freshworks’ filings on SEC EDGAR and the company’s investor relations releases.

IPO and listing details

freshworks stock trades under the ticker FRSH on the Nasdaq Global Select Market. The company listed shares as Class A ordinary shares (ticker FRSH). The public offering and listing marked Freshworks’ transition from a privately held SaaS company to a U.S.‑listed issuer.

Details commonly sought by investors include: IPO date, offering price, total proceeds, share classes and lock‑up terms. These elements are documented in the company’s registration statement (S‑1) and subsequent SEC disclosures. For authoritative numbers and filing dates, consult the company’s registration statement and related SEC filings.

Products, services and market positioning

Freshworks organizes its product suite around service and engagement workflows:

• Freshdesk: customer support ticketing, help desk automation, omnichannel support.
• Freshservice: IT service management (ITSM) and IT operations workflows.
• Freshsales (also referred to in some materials as Freshworks CRM): sales force automation and lead management.
• Freshmarketer: marketing automation features folded into the broader suite for campaign orchestration.
• Freshteam: HR and talent‑management workflows for recruiting and onboarding.

Collectively, these products position Freshworks in the CX/EX and mid‑market SaaS space. The company emphasizes ease of use, rapid deployment, and packaging attractive to SMBs while selling higher‑tier features and enterprise add‑ons for larger customers. Differentiators often highlighted by the company and third‑party analysts include product usability, integrated platform approach, extensibility through APIs and marketplace apps, and competitive pricing relative to some enterprise incumbents.

Business model and revenue streams

Freshworks operates primarily on a subscription SaaS model. Key revenue streams and business lines include:

• Subscription revenue: recurring fees for access to cloud software, billed monthly or annually across tiered plans (standard, pro/enterprise, add‑ons).
• Professional services: implementation, onboarding, custom integrations and training.
• Marketplace/partner revenue: upsell via app ecosystem and third‑party integrations.
• Usage or seat‑based billing: many plans scale based on seats/users or feature bundles, which ties revenue to customer growth.

Investors in freshworks stock watch SaaS‑specific metrics such as annual recurring revenue (ARR), annual contract value (ACV), net revenue retention (NRR), customer counts by cohort and average revenue per customer. These metrics illuminate revenue quality, churn dynamics and expansion opportunities within the installed base.

Financial performance

Freshworks’ financial profile as a public company is disclosed in its periodic SEC filings (10‑Qs and 10‑Ks) and investor presentations. Investors commonly focus on:

• Revenue and revenue growth rate (year‑over‑year).
• Gross margin and operating margin trends.
• Profitability metrics: net income (loss), adjusted EBITDA or non‑GAAP operating metrics.
• Cash and cash equivalents, free cash flow trends and capital allocation plans.

As public market data evolves quickly, authoritative historical financials and the latest quarter figures should be taken directly from SEC filings and earnings releases. For example: as of June 2024, investors referenced the company’s latest 10‑Q and investor presentation for trailing 12‑month revenue and cash balance figures (see Financial filings section below for source guidance).

Stock market data and trading information

freshworks stock is listed on the Nasdaq under the ticker FRSH and is quoted in U.S. dollars. Market data that investors commonly consult includes market capitalization, average daily trading volume, 52‑week high/low, beta, and float. These statistics are reported by market data platforms and financial news services.

As of June 30, 2024, according to market data aggregators such as Yahoo Finance and MarketWatch, freshworks stock had a market capitalization within the multi‑billion dollar range and average daily trading volume measured in the hundreds of thousands to low millions of shares. Exact figures vary by source and time of day; for the most current quote and real‑time metrics, consult your preferred market data provider or the exchange feed.

Historical price performance

Since listing, freshworks stock has exhibited typical SaaS growth‑stock volatility: periods of strong upside tied to better‑than‑expected revenue or retention data, and drawdowns tied to macro risk sentiment, growth‑to‑value rotations, or company guidance misses. Major price moves have often correlated with quarterly earnings reports, revisions to guidance, or large product/partnership announcements.

For a detailed view of historical performance, investors reference sources that provide charts and long‑range price history (e.g., MacroTrends, Yahoo Finance, MarketWatch). These services let investors view 1‑year, 5‑year and IPO‑to‑date price series alongside volume data and corporate events.

Share structure and liquidity

freshworks stock is issued in multiple share classes. The Class A ordinary shares traded under FRSH represent the publicly traded class. Investor‑facing documents (the S‑1 and subsequent proxy statements) detail total shares outstanding, the public float, and any dual‑class voting structures that concentrate control with founders or insiders. Liquidity metrics such as float, daily volume and average bid/ask spread are relevant for traders and institutional investors assessing execution risk.

Major shareholders and insider ownership

Institutional investors, mutual funds, and insiders typically appear among the top holders of freshworks stock. Ownership tables in proxy statements and 13‑F filings report institutional positions and changes. Insider ownership and founder voting control are disclosed in the company’s proxy statements and Form 4 filings, while institutional holdings can be cross‑checked on market data platforms.

Individual changes (block trades, large inflows/outflows) are reported by market commentaries and ownership tracking services; investors monitoring concentration and ownership shifts should consult the company’s filings and reputable market data providers.

Analyst coverage and market sentiment

freshworks stock is covered by sell‑side and independent equity analysts. Coverage typically includes ratings (buy/hold/sell), target prices, and thematic research on SaaS valuation metrics. Aggregators such as CNBC, The Motley Fool, Simply Wall St, and brokerage research summaries compile analyst consensus and note counts. As of mid‑2024, several analysts covered FRSH with a mix of ratings reflecting differing views on growth runway, margin expansion potential and competitive dynamics.

Market sentiment can also be tracked through community trading platforms and social sentiment tools; however, those sentiment signals should be used in conjunction with fundamentals and filings.

Corporate governance and management

Key governance information relevant to freshworks stock includes the executive team profile, the board composition, committee structures (audit, compensation, nominations), and any relevant corporate governance practices (e.g., staggered boards, super‑voting shares). Investors review biographies of the CEO and CFO, executive tenure, and prior performance to assess operational capability.

For exact names, bios and recent executive moves, consult Freshworks’ investor relations materials and the latest proxy statement filed with the SEC.

Recent developments and news drivers

Recent catalysts that tend to move freshworks stock include quarterly earnings releases, guidance adjustments, major product launches (particularly AI or automation initiatives), acquisitions, partnerships, and large customer wins or losses. News coverage from sources like CNBC, MarketWatch, and Yahoo Finance provides timely summaries and analyst reactions.

As of June 2024, market commentary highlighted Freshworks’ continued focus on embedding AI into its product suite and expanding ARR through upsells to existing customers. For specific press release dates and the company’s formal commentary, consult the Freshworks press releases and investor presentations.

Dividends, buybacks and capital allocation

Like most growth‑stage SaaS firms, Freshworks has historically prioritized reinvesting cash into product development, sales and marketing, and inorganic growth rather than returning capital to shareholders via dividends. Investors in freshworks stock should check the latest investor relations statements and cash‑deployment policies for any announced share repurchase programs or changes to capital allocation strategy.

Risks and controversies

Investor‑relevant risks for freshworks stock include, but are not limited to:

• Competitive pressure from established enterprise vendors and emerging niche players.
• Dependence on subscription renewals and expansion to maintain ARR growth.
• Macroeconomic sensitivity that can affect IT budgets, especially among SMB customers.
• Execution risks tied to successful product development, integrations and AI roadmap delivery.
• Any material litigation, regulatory inquiries or data‑security incidents; data breach disclosures are made in periodic reports when they occur.

All material risks and litigation matters are detailed in the company’s periodic reports filed with the SEC; prospective investors should review those disclosures carefully when evaluating freshworks stock.

Competitors and market landscape

Freshworks operates in a highly competitive CX/EX SaaS market. Investors commonly compare freshworks stock to peers that offer customer support, CRM, ITSM and marketing automation solutions. Comparative metrics include revenue growth, ARR, net revenue retention, gross margins and valuation multiples such as price‑to‑sales (P/S) or enterprise value to revenue (EV/Revenue).

When conducting peer analysis, investors check multiple sources for financials and market share commentary to build a well‑rounded view of competitive positioning.

Financial filings and investor relations

Authoritative information about freshworks stock is available from the company’s SEC filings (Form S‑1, 10‑Q, 10‑K, 8‑K, proxy statements and Form 4 insider filings). The company’s investor relations site publishes earnings releases, presentations, and webcasts of earnings calls. For regulatory and compliance reasons, the SEC EDGAR repository is the primary source for legally required company disclosures.

Investors should consult the most recent quarterly filings and the company’s investor relations materials for up‑to‑date figures and management commentary.

Valuation metrics and investor analysis

SaaS companies like Freshworks are commonly evaluated using the following metrics and ratios:

• Price‑to‑Sales (P/S) and forward P/S: useful for growth companies with negative earnings.
• EV/Revenue: enterprise value to revenue reflects capital structure and cash balances.
• Gross margin and adjusted gross margin: indicate scalability of software economics.
• Net Revenue Retention (NRR) and Gross Dollar Retention: indicate revenue stickiness and expansion.
• Free cash flow yield and adjusted EBITDA margins: used as companies mature and profitability becomes a focus.

When interpreting valuation metrics for freshworks stock, investors should consider growth rate differentials, retention dynamics and the comparability of accounting adjustments used by peers.

See also

• Freshworks company profile and investor relations.
• SaaS industry metrics and valuation articles.
• Comparable software tickers and Nasdaq technology stocks (for peer analysis).

References

The information in this guide references public market data and business coverage from the following sources (named for reference; consult the sites or SEC filings for the detailed datasets):

• Yahoo Finance — FRSH (market quotes and summary statistics). (As of June 30, 2024, investors regularly checked this source for live quotes.)
• MacroTrends — Freshworks 5‑Year Stock Price History (historical charts and ranges).
• CNBC — FRSH stock quote and related news coverage.
• Simply Wall St — company and stock analysis on Freshworks.
• Robinhood — FRSH overview and community sentiment summaries.
• The Motley Fool — company analysis and stock commentary.
• MarketWatch — FRSH stock profile and market data.
• StockTwits — social sentiment and investor discussion around FRSH.
• CNN Markets — FRSH quote and market summary.
• SEC EDGAR — authoritative filings (S‑1, 10‑Q, 10‑K, proxy statements) for legal and financial disclosures.

As public market figures change frequently, cite the dates of any sourced data when referencing it. Example: "As of June 30, 2024, according to Yahoo Finance..."

External resources and where to track or trade FRSH

Authoritative filings: SEC EDGAR contains the company’s registration statement and periodic reports. For market quotes and historical prices, data aggregators such as Yahoo Finance, MarketWatch and MacroTrends provide charts, volumes and 52‑week ranges. If you intend to trade freshworks stock, consider a regulated broker or trading platform. For users of Bitget products, FRSH market data and equities trading features are available in the Bitget platform (verify availability, trading hours, and regional access). If you engage with digital asset services or custody, Bitget Wallet is recommended for Web3 wallet needs within the Bitget ecosystem.

Additional reading and investor actions

To research freshworks stock further:

• Review the company’s latest 10‑Q or 10‑K for exact revenue, cash and share counts.
• Listen to the most recent earnings call transcript for management’s tone and forward guidance.
• Check analyst reports summarized on major financial news platforms to understand the consensus views and target price ranges.

For trading or tracking FRSH, use real‑time market data on your broker or the Bitget trading interface, and confirm margin/settlement rules applicable to your account and region.

Important notices and disclaimers

This article is informational and not investment advice. It aims to summarize publicly available facts and common investor considerations regarding freshworks stock. All investors should consult primary SEC filings, company press releases and licensed financial advisors before making investment decisions.

Further exploration: use the company’s investor relations materials and SEC filings for authoritative figures and dates. To access trading or custody services for equities or digital assets, check eligibility and terms on Bitget.

Explore freshworks stock data and filings: For the latest market quotes, company filings, and analyst updates on freshworks stock (FRSH), visit your market data provider or the company’s investor relations. If you prefer to monitor or trade from within the Bitget ecosystem, consider setting up market alerts or an account (availability depends on region and regulatory status).